Thursday, 04 April 2013 14:00

Windows 7 - Study Sync Information and Troubleshooting

Understanding

The Study Sync feature pushes your annotations (notes, highlights, bookmarks, book ribbons, and tags) from your device to your Study Sync account. This allows you to access your annotations on your other devices by syncing. If you get a new device, or need to reinstall the Olive Tree app, you can perform a Sync to access any annotations which were previously synced to your Study Sync account.

How to Sync

        Select ‘Bible+’ in the upper left hand corner

        Select ‘Backup & Sync’

        If you are not logged in, you may be prompted to enter your Olive Tree account information

Basic Troubleshooting

If you are not able to successfully Sync, please check the following:

Internet Connection: In order to successfully Sync ensure that your Windows 7 PC is connected to the internet. We also recommend loading the in-app Store, to ensure that the Olive Tree app is connecting to the internet.

Select ‘Book Store’ to ensure that the Store loads properly

30 Second Rule: To Sync you must wait 30 seconds after your Sync competes on one device before syncing from another device.


Emoticons/Special Characters: The Study Sync feature does not work with emoticons other unusual characters. Here are some examples:     

emoticons 

If you are using any of these types of characters, please remove them from any notes (do not delete the not itself, just the emoticon) and try to Sync again.


Password: We recommend that you re-enter your password within the Olive Tree app, in order to ensure that you are logged in properly. Re-enter your password by following the steps below:

From the top menu bar in the Olive Tree app, select 'Bible+'  

Click ‘Account’ 

Re-enter your username and password and click ‘Login’

The App should restart after your Login information is accepted                                                          

If you do not recall your password, click here to reset it. 

Still unable to Sync? Please send in your diagnostic data to Support for review:

        From your desktop, hold down CTRL+Shift while opening the Olive Tree app, 

        In the popup window which has opened, select ‘Save Diagnostic Information’

        Save the diagnostic file and send it as an attachment to This email address is being protected from spambots. You need JavaScript enabled to view it.  

Please include the troubleshooting steps you have tried, how long you have been experiencing the Sync issue and any other relevant information.

Support will contact you as soon as possible to help resolve the issue. In the meantime, please do not add any new notes, bookmarks or highlights.