iPad—BibleReader 4: Frequently Asked Questions

If you cannot find your question here, please feel free to complete a support ticket request or email us at support@olivetree.com.

When is BibleReader 5 coming out for my BibleReader application?
As of December 23rd, 2010, BibleReader 5 has been approved and released on the iTunes App Store for BibleReader ($0.99) with BibleReader Free coming soon. Not all BibleReader apps will be updated at the same time.

We hope to be submitting updates for other BibleReader applications soon. You will be notified via the iTunes App Store when an upgrade to that reader is available for free to download.

Why does iTunes keep asking me for my password?
The suggestion given by iTunes when you are repeatedly prompted for the iTunes password is to sign out and then back into your device.

This is actually done from your main iPad screen and not from within BibleReader.
Select Settings / Store
Then select “Sign Out” and then select “Sign in”.
After completing this, please open your BibleReader application and see if the problem is resolved.

Why do my iTunes purchases not show up in my Olive Tree account?
You need to register your iTunes purchases with your Olive Tree account by following the steps included under “How do I combine my multiple BibleReader icons into one?"rdquo;

If you have already attempted this and encountered a problem, you can forward your iTunes confirmation email to support@olivetree.com as proof of purchase so we can manually add the product to your Olive Tree account.

How do I combine my multiple BibleReader icons into one?
You can combine your products into a single reader, or transfer them between readers, by using the Olive Tree sync function. The purpose of this function is two-fold, to register your purchase with the Olive Tree website, and also to make the product available for download into one of the other readers via this functionality.

Start by knowing your existing Olive Tree account information or create one here: https://www.olivetree.com/store/register.php.

On the iPad, touch the Library icon.
On the iPad, select the “My Account” button on the top toolbar.
Select “Get Books from my iTunes Account for this app”, enter your iTunes password.
Finally, touch the “Synchronize Books with your Olive Tree account” entry at the end of the list to enter your olivetree.com username and password and automatically register all titles in that application to your Personal Library at OliveTree.com.

Download titles from your Olive Tree account into one application on your iPad.

In your chosen application, access the Library books icon on the top toolbar on the iPad. Then select My Account (button on the top toolbar on the iPad).
Scroll down the list to select the “Synchronize Books with your Olive Tree Account” and enter your username and password in this application.
Click titles to download them to your device. When you touch a title, you’ll get a message that asks “OK to download and install . . . ?” Touch Yes. In your account, you’ll see a list of titles you’ve synchronized. Books that have already been downloaded into this reader will have the word “Installed” after the title.
Remember to download your books! The process of “syncing” your iTunes purchases adds them to your Olive Tree Account at OliveTree.com, not your device. Don’t forget to then download your purchases onto your new device.

For a more thorough review of this process, please see the following video on the Olive Tree YouTube channel entitled, “I Want One Icon”:

http://www.youtube.com/olivetreebible#p/u/10/WCdgJzM_R34

Note: This procedure does not copy or move existing notes, highlights or bookmarks from one reader to the other. You can use the Evernote feature within each reader to first save your notes from one reader and then restore them into the other if needed.

How do I install or download my previous purchase into my BibleReader?

For Olive Tree Purchases
You’ll need your Olive Tree username and password to access your products, so if you no longer have this information, please contact us at support@olivetree.com.

To get the products into your BibleReader program, you will need an internet connection. With the program open, please go into the library (books icon on the iPad top toolbar, iPad top toolbar) and then select “My Account” (button on the toolbar). Scroll down to the “synchronize Purchases” link to bring up the Olive Tree login and input your username and password. Once you get past the password screens, you should see any compatible purchases you have in your account at Olive Tree. Click titles to download them to your iPad. When you touch a title, you’ll get a message that asks “OK to download and install . . . ?” Touch Yes. In the case of collections, you should see the collection listed at the bottom of your account list.

Books that have already been downloaded to your device will have an indication by the title in this list. If you don’t see certain titles, they have not yet been converted for your platform. Not all Olive Tree titles are available on all platforms.

You can also view the following video on the YouTube Olive Tree channel for an illustration of this process and also more tips and tricks for using your library:

http://www.youtube.com/olivetreebible#p/u/2/m2W9k9UMJgQFor In-Application Purchases
To get your in-application purchases into your BibleReader program, please note that you must access the title from the specific BibleReader application that you purchased it in originally.

Open the library by touching the Library button (books icon). Once you are in the library screen, please select the “My Account” button at the top of the iPad BibleReader screen. You should be prompted for your iTunes username and password, and once you input those you should be able to see your purchase and select it to download.

How do I purchase Olive Tree products?
There are three options for purchasing Olive Tree products as an iPad user.

(1) iTunes Store
Purchasing from the iTunes Store and downloading these products to your device will install a separate BibleReader app for each purchase. You can review the following YouTube video or review the “I Want One Icon” training video under Menu / Olive Tree University / Advanced Topics within your BibleReader to learn how to combine all purchases into one single reader icon by using the Library / My Account / Synchronize books with Olive Tree account option. This will also register your iTunes purchases with Olive Tree for use at a later date if needed.

http://www.youtube.com/olivetreebible#p/u/10/WCdgJzM_R34Please note that all purchases from iTunes are governed by your agreement with them (i.e., all purchases are final). As we do not process the purchase here at Olive Tree, we are unable to provide any assistance with regard to refunds, so please make sure that you have read the product description thoroughly and understand what you are purchasing. Also please note sales discounts posted on Olive Tree’s website and coupon codes offered there or on Facebook or Twitter only apply to Olive Tree website purchases and cannot be applied to iTunes purchases.

(2) iTunes In-App Purchasingbr> Some of our BibleReaders have already been approved by iTunes for in-app purchasing; some are still waiting approval. This feature will allow you to browse our store from within the BibleReader itself, but you’ll be making your purchases from iTunes and be able to download your purchase directly into that reader (and therefore maintain one icon). All in-app products must also be approved by iTunes, so there may be cases where you are told a product is not yet available. As above, please note that in-application purchases using your iTunes account are governed by your agreement with iTunes (i.e., all purchases are final). As we do not process the purchase here at Olive Tree, we are unable to provide any assistance with regard to refunds, so please make sure that you have read the product description thoroughly and understand what you are purchasing. Also please note sales discounts posted on Olive Tree’s website and coupon codes offered there or on Facebook or Twitter only apply to Olive Tree website purchases and cannot be applied to iTunes purchases.

(3) Olive Tree website
You can go to www.olivetree.com, create and log into your Olive Tree account and purchase products not yet available on iTunes or not yet available for iTunes in-app purchasing. Then from within your BibleReader, you can download these purchases by accessing Library / My Account / “Synchronize books with your Olive Tree account” so that the OT purchases will then be listed under “Books in our Olive Tree Account” for download.

Please note: all purchases at olivetree.com are FULLY REFUNDABLE within the first 30 days.

How do I get a refund for my olivetree.com purchased product?
All purchases made directly from olivetree.com are fully refundable within 30 days of purchase. Just complete a support ticket request or email us at support@olivetree.com. It would help if you have your order number.

How do I get a refund for my iTunes account purchased product?
To submit your purchase for a refund: on your email from iTunes confirming your iTunes purchase there is a link next to the Olive Tree product to “Report A Problem”.

This link will open up your iTunes software on your computer and prompt you to login to your iTunes account.

Select the application from the list provided, and then on their “Report a Problem” page (which can also be accessed from your Purchase History screen), you will see a drop down box allowing you to select the appropriate issue.

Because the product was purchased from iTunes we unfortunately do not have access to their accounting or have a record of this transaction. Unlike purchases from our website, your purchase is governed by your agreement with iTunes, so we cannot guarantee that they will give a refund however we have often heard from customers that they were able to get one when they purchased something by mistake or inadvertently purchased a duplicate.

Why can’t I download or see certain products from my iPad Library that I have on my iPhone or iPod Touch? For example, as of December 2010: New American Bible (NAB), Bible Knowledge Commentary (BKC), Wiersbe Expository Outlines, Spanish and Portuguese NVI, Dutch Het Boek, New Arabic Version Bible.

Although you may see a title in your Olive Tree account, the reason you would not be able to see it either from your iPad or from a computer browser with “iPad” selected as your device when you can or have it on your iPhone/iPod Touch is because that title is one of only nine that we are still in negotiations with the publisher for iPad access.

The majority of our titles are now available on the iPad. We hope to be able to offer all products that are available on the iPhone and iPod Touch for the iPad in the future. Once we have permissions for that title, you will be able to see if from within your iPad BibleReader to download from Books in your Olive Tree account. For the updated status of a specific title, you can complete a support ticket request or email us at support@olivetree.com.

In the meanwhile, we apologize for this inconvenience.