iPad—BibleReader 5: Frequently Asked Questions

BibleReader 5 is available at iTunes. Several learning videos available.

What is Enhanced Content?

Enhanced Content refers to behind-the-scenes enhancements Olive Tree has made to various resources to intelligently link their contents to Bibles, study Bibles, and commentaries. BibleReader's Resource Guide collects and displays Enhanced Content in an easy-to-use manner that makes finding information related to the verse or verses you are studying almost magical.

For example, if you are studying John 3:16 and you open the Resource Guide, BibleReader will list

Articles on people, places, and other topics
Study Bible notes
Commentaries
Outlines
Introductions to books of the Bible
Cross references
Maps

from enhanced resources that otherwise would not be linked to John 3:16 but that have direct bearing on this verse. BibleReader's built-in intelligence assists you in Bible study by providing smart links to information in enhanced resources in one easy-to-use location, thus reducing what could have been hours of research on your part to the few seconds it takes to tap a link in the Resource Guide!

Olive Tree has enhanced many Bibles, study Bibles, commentaries, maps, and other resources for BibleReader 5 and is hard at work enhancing more. You can see many of Olive Tree's enhanced products by clicking here.

Why can't I see my highlights?
See this section of the iPhone—BibleReader 5: User Guide for the answer.

What are Tags, and how do I use them?
See this section of the iPhone—BibleReader 5: User Guide for the answer.

How do I delete a Bookmark or a Book Ribbon?
To delete a bookmark:

Tap the My Stuff briefcase icon.
Tap Bookmark on the My Stuff menu to display a list of the bookmarks you have created. At this point, there are two ways to delete a bookmark.

Swipe your finger left-to-right across the bookmark you wish to delete. This displays the red Delete button. Tap that button to proceed. You then will be asked to confirm your deletion.
Tap the blue button to the right of the bookmark you wish to delete. In the My Bookmarks dialog that appears, tap the Delete Bookmark button to proceed. You then will be asked to confirm your deletion.

To delete a book ribbon:

Tap the My Stuff briefcase icon.
Tap Book Ribbons on the My Stuff menu to display a list of the book ribbons you have created.
Swipe your finger left-to-right across the bookmark you wish to delete. This displays the red Delete button.
Tap that button to delete the book ribbon.
Alternatively, if you wish to remove the book ribbon at your current location, tap the Ribbon icon once so that it displays grayed-out (unselected)

Why do my enhanced titles (e.g. ESV Study Bible, Naves, TSK, etc.) not appear or work in my Resource Guide?
There is a known bug that you will encounter with BibleReader 5 if you have opened your Resource Guide prior to downloading an enhanced (updated for BR5) product. To resolve this issue if you have already re-downloaded an enhanced product, please reset your settings file as follows:

Exit your BibleReader if open (for iOS 4.x with the Fast App Bar, this means double tapping on the Home button; tap and hold the BR5 icon, and selecting the red minus circle to delete from Fast App Bar)
Select Settings.
Scroll down and find the icon corresponding to your BibleReader 5.
Turn RESET SETTINGS to ON by tapping on it on the right-hand side.
Tap Settings in the upper left toolbar and close the Settings app.
Re-open your BibleReader and Resource Guide to confirm that this resolves your issue.

Why do my maps and outlines from the ESV Study Bible not show up in my Resource Guide?
There is a known bug that you will encounter with BibleReader 5 if you have opened your Resource Guide prior to downloading the enhanced ESV Study Bible (updated for BR5). To resolve this issue if you have already re-downloaded the enhanced ESV Study Bible, please reset your settings file as follows:

Exit your BibleReader if open (for iOS 4.x with the Fast App Bar, this means double tapping on the Home button; tap and hold the BR5 icon, and selecting the red minus circle to delete from Fast App Bar)
Select Settings.
Scroll down and find the icon corresponding to your BibleReader 5.
Turn RESET SETTINGS to ON by tapping on it on the right-hand side.
Tap Settings in the upper left toolbar and close the Settings app.
Re-open your BibleReader and Resource Guide to confirm that this resolves your issue.

Where can I find my BibleReader purchases?
You can still find your Olive Tree purchases within BibleReader through the Library Button in the top left corner of the screen

Once you have tapped on the Library button, select Open Full Library
Then tap on the My Purchased Books at the bottom of the screen
Enter your Olive Tree Username and Password to get your list of Olive Tree purchases
Select any compatible titles to download into your BibleReader 5 application

Why do my iTunes purchases not show up in my Olive Tree account?
You need to register your iTunes purchases with your Olive Tree account by following the steps included under “How do I combine my multiple BibleReader icons into one?”

If you have already attempted this and encountered a problem, you can forward your iTunes confirmation email to support@olivetree.com as proof of purchase so we can manually add the product to your Olive Tree account.

How do I get a refund for my olivetree.com purchased product?
All purchases made directly from olivetree.com are fully refundable within 30 days of purchase. Just complete a support ticket request or email us at support@olivetree.com. It would help if you have your order number.

How do I get a refund for my iTunes account purchased product?
To submit your purchase for a refund: on your email from iTunes confirming your iTunes purchase there is a link next to the Olive Tree product to “Report A Problem”.

This link will open up your iTunes software on your computer and prompt you to login to your iTunes account.

Select the application from the list provided, and then on their “Report a Problem” page (which can also be accessed from your Purchase History screen), you will see a drop down box allowing you to select the appropriate issue.

Because the product was purchased from iTunes we unfortunately do not have access to their accounting or have a record of this transaction. Unlike purchases from our website, your purchase is governed by your agreement with iTunes, so we cannot guarantee that they will give a refund.

Why can’t I download or see certain products from my iPad Library that I have on my iPhone or iPod Touch? For example, as of December 2010: New American Bible (NAB), Bible Knowledge Commentary (BKC), Wiersbe Expository Outlines, Spanish and Portuguese NVI, Dutch Het Boek, New Arabic Version Bible.

Although you may see a title in your Olive Tree account, the reason you would not be able to see it either from your iPad or from a computer browser with “iPad” selected as your device when you can or have it on your iPhone/iPod Touch is because that title is one of only nine that we are still in negotiations with the publisher for iPad access.

The majority of our titles are now available on the iPad. We hope to be able to offer all products that are available on the iPhone and iPod Touch for the iPad in the future. Once we have permissions for that title, you will be able to see if from within your iPad BibleReader to download from Books in your Olive Tree account. For the updated status of a specific title, you can complete a support ticket request or email us at support@olivetree.com.

In the meanwhile, we apologize for this inconvenience.

If you cannot find your question here, please feel free to complete a support ticket request or email us at support@olivetree.com.