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Careers at Olive Tree

Olive Tree is an amazing place to work. If your passion is to help people study the Bible, that is what we do here every day! We are currently looking for a Customer Support Representative to help users of our apps to get the most of them. If you are interested in this great opportunity to come work with us, check out the position listed below, follow the link, and apply!

Available Positions

Customer Support Representative
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Customer Support Representative

Overview:

Olive Tree's Customer Support Representative helps users of the Olive Tree app to get the most out of their product investment through various lines of communication.

Responsibilities:

  1. Interact with and assist users via emails, phone calls and/or live chat
  2. Understand and properly utilize the customer support ticketing and help system along with bug reporting systems
  3. Present a cheerful, friendly and helpful face to the customers, providing an empathetic and understanding ear when their experience isn't what it should be; appropriately represent the Olive Tree brand and mission to the end users
  4. Utilize available resources that can help users get the most from their product, including macros, frequently asked questions, and technical support articles
  5. Exercise appropriate discretion in escalating issues
  6. Use mastery of the software to troubleshoot problems and issues that customers experience

Qualifications:

Work Experience: 2 years experience in a customer support, technical support, or related field

Education: Associates degree or equivalent expereince

Industry Knowledge: Helpful but not required is a familiarity with Bible study materials and/or Bible study software

Skills:

Personal Characteristics:

How to Apply:

To apply for our Customer Support Representative position, Click Here! We look forward to hearing from you!




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